TROUBLESHOOTING & INFO
FAQs – Frequently Ask Questions
Don’t see the answer to your question?
Contact us on LiveChat or email and we can create one to help.
We Believe in Making Tech Easier for Everyone
Nerds Near You provides a free collection of FAQ’s, tutorials, how-to guides, and other troubleshooting information on our website.
We beleive in the motto “Automate, Innovate, Educate” which to us means that a lot of the issues in Tech or IT can stem from the massive jump in Technology over the last 20 years that left a large chunk of the population feeling left behind or in the dark.
We aim to change that by offering as much information and assistance as possible for the lowest possible costs.
Below you will find our collection of FAQs, if you don’t find the answer you are looking for, contact us on LiveChat or via a contact form, we will get an “FAQ” or a Guide created for you asap.
General (1)
Web hosting is a service that allows you to store your website’s files on a server, making it accessible on the internet. Without hosting, your website cannot be viewed by visitors.
Custom Programming (2)
Yes, we offer coding and scripting support to help you with custom solutions, troubleshoot issues, or automate tasks for your business.
We support a wide range of programming languages, including HTML, CSS, JavaScript, PHP, and Python. If you have specific needs, feel free to ask our team for assistance.
Website Development (2)
Our process includes an initial consultation, planning, design mockups, development, testing, and final launch, followed by ongoing support.
Absolutely! We encourage client feedback at every stage to ensure the final product meets your expectations.
SEO Services (4)
Yes, we provide comprehensive SEO audits that analyze your website’s performance and identify areas for improvement.
SEO is a long-term strategy; while some changes can yield quick results, significant improvements typically take 3 to 6 months.
SEO (Search Engine Optimization) is the practice of optimizing your website to rank higher in search engine results, improving visibility and attracting organic traffic.
Our SEO strategies include keyword research, on-page optimization, content creation, link building, and technical SEO improvements.
Web Hosting (4)
Regular backups can be managed through your hosting control panel or via a backup plugin. We recommend scheduling automatic backups to ensure your data is safe.
If you have cPanel Hosting with us, you will have Acronis backup, a guide on using that can be found “here”
Consider factors like your website size, expected traffic, budget, and specific needs (e.g., e-commerce, blogging) when choosing a hosting plan. We recommend starting with our Basic Hosting Plans for smaller websites.
If you would rather some help with deciding, feel free to contact us or ring us and we can assist you.
Web hosting is a service that allows you to store your website’s files on a server, making it accessible on the internet. Without hosting, your website cannot be viewed by visitors.
We offer various hosting options, including cPanel Hosting, WordPress Hosting, and Monthly Managed Hosting. Our range of services allows us to meet different needs and budgets.
Â
Email Hosting (5)
Migrating to Microsoft 365 Mail can be done through various methods, including using the Migration Wizard, third-party tools, or a manual setup for small accounts. Our team can assist you with choosing the right migration strategy based on your current email provider and the volume of data to be transferred.
We provide assistance with email migration to ensure a smooth transition from your previous email host.
Our email hosting includes custom domain email addresses, spam filtering, security features, and user-friendly management tools.
Webmail and the ability to add the Mailbox to your existing Gmail or Outlook program also included.
Microsoft 365 Mail is part of the Microsoft 365 suite, providing cloud-based email and calendaring services through Outlook. It includes features such as advanced security, spam filtering, and the ability to access email from any device connected to the internet.
Microsoft 365 Mail includes robust security features such as multi-factor authentication, advanced threat protection, and data loss prevention policies. These features help safeguard your emails against unauthorized access and cyber threats, ensuring the integrity of your communications.
Tech Support (8)
Yes, on-site support incurs a hire fee or $79 per hour due to the Technician allowing for travel time. We push customers to Remote Support where possible as it is normally much quicker turn around, cheaper, and free to use the Remote Desktop Software we use.
You can reach our technical support team through our help desk, live chat, or by submitting a support ticket. We are here to assist you 24/7.
Simply contact us to schedule a session. We’ll provide instructions for downloading the necessary software to facilitate remote access.
You can schedule an appointment through our website via one of the Quote / Enquiry Forms, or by calling our support team.
Yes, our technicians follow strict protocols to ensure your data privacy and security during the session.
Remote tech support allows technicians to access your computer or device over the internet to diagnose and resolve issues without needing to be physically present.
First, check your internet connection and try accessing other websites. If your site is still down, contact our support team for assistance, and we’ll investigate the issue.
We can assist with software installations, troubleshooting, virus removal, and system optimizations, among other issues.
LET’S START THE JOURNEY