Expert Tech Support Services – On-Site & Remote Solutions
Expert Tech Support for Your Home or Business – On-site, Remote, and Ongoing Support Plans Available.
Issues big or small, we can help. From business POS to Gaming Consoles and in between, Nerds Near You can help with all your tech support needs.
SERVICE DETAILS
Let’s Talk Tech: From On-Site Support to Remote Assistance and Monthly Plans—We’ve Got You Covered!
Comprehensive Tech Support Services Tailored for You
At Nerds Near You, we provide a full suite of tech support services to meet your unique needs. With over 20 years of experience in the industry, we offer On-Site Support, Remote Assistance, and Monthly Service Packages to ensure your technology works seamlessly—whether you’re at home or in the office.
Our expertise covers everything from troubleshooting desktops, laptops, and mobile devices, to setting up networks, servers, and gaming consoles. We also specialize in supporting point-of-sale (POS) systems and EFTPOS terminals.
Our approach centers around our core values: Automate, Innovate, and Educate. We strive to streamline processes, bring innovative tech solutions to your doorstep, and empower you to get the most out of your technology.
As your local tech experts, we’re committed to offering affordable and reliable support for the Melbourne and South Eastern Suburbs community.
BENEFITS AND OPTIONS
BENEFITS & PACKAGE OPTIONS
Remote Tech Support
Need help right away?
Our Remote Tech Support service allows our experts to connect to your devices securely and resolve issues in real-time—no matter where you are. This can all be organised in most cases by the use of Chrome Remote Desktop.
We can assist with troubleshooting software problems, resolving network issues, setting up new devices, or providing guidance on various tech matters.
Perfect for quick fixes or when on-site support isn’t necessary.
Pricing: $49 per hour (Available during business hours with after-hours support upon request.)
On-Site Support
When the issue requires a hands-on approach, our On-Site Support service is here to help.
Our skilled technicians can come to your home or office to address more complex problems, install hardware, or provide tailored assistance for your specific technology setup.
From network configurations to hardware repairs, we’ve got you covered with reliable and friendly service at your location.
Please ask our technicians any questions during the visit as they are happy to teach you as they go.
Pricing: $79 per hour (Booking essential. Surcharges may apply for After-Hours Support based on availability.)
Monthly Support Plans
For those who need regular tech assistance, our Monthly Support Plans provide ongoing support and proactive management.
Choose from a range of packages that include remote or on-site support, priority scheduling, and monthly maintenance.
Whether you’re a family or a small business, our plans ensure your tech runs smoothly, with fewer disruptions and greater peace of mind.
Plans includes a lower per hour rate and can be used for training.
Pricing: Plans start at $119/month for families and $199/month for small businesses.
SERVICE DETAILS
tech support options and pricing
REMOTE TECH SUPPORT
Convenient Tech Support- Fast Turnaround and short waits for appointments.
- 24/7 Availability (surcharges apply for after-hours)
- Only requires a web browser, or TeamViewer
- Virus Removal, Software Setup, Email Issues and Installation of Software can all be done remotely.
- Most issues can be solved remotely
- Internet and Network Configuration and advice
- Hardware repair (not available remotely)
- Some cases require follow up on-site visit.
BUSINESS PLANS
Tailored for Your Business- 8 hours support per month
- Custom IT Solutions
- User and new workstation setup
- Software setup and installation
- Priority Support (including 1 on-site visit)
- Monthly Checkups and Network Monitoring
- All round support and advice for tech issues
- Staff training options available
- Point of Sales assistance and support
- Data Recovery Services not included
- Custom Hardware upgrades
family plans
Affordable Family Solutions- 4 hours per month included
- Family Device Setup including Gaming Products
- Parental Controls and Device Security
- 24/7 Support available (surcharge apply for after-hours support)
- Software updates and general troubleshooting
- Internet Issues and Router Configuration
- Custom IT Solutions not included
- On-site support not included ( available at discount rates)
On-Site Support Services
Ensure your technology runs efficiently with our on-site support services. Our expert technicians are ready to tackle issues that require hands-on assistance. $79 per hour fee.
What We Offer:
- Hardware troubleshooting and repairs
- Network setup and configuration
- Software installation and support
- System health assessments on-site
Proactive Maintenance Services
Keep your devices running smoothly with our proactive maintenance services. Regular checkups and updates can prevent common issues before they disrupt your day-to-day operations.
What We Offer:
- Routine system checks and updates
- Security assessments to protect against vulnerabilities
- Optimizations for performance enhancements
- Comprehensive reports on system health
BOOK ONLINE NOW
ONLINE BOOKING FORM FOR TECH SUPPORT
Let's get you booked in, help is just a step away.
Whether you need help remotely or prefer onsite assistance, we’ve got you covered. Please fill in the form below, if you prefer on-site there is an option for that, if remote is preferrable, that is fine too. This helps us to ensure we gather the right details to assist you quickly and efficiently.
We're here to help—just a few steps away from solving your tech issues!
On-Site & Remote Tech Support – Book Now!
The form below allows you to select a date and time for an On-Site Tech Support session at your home or business or a time for a Remote Tech Support session.
Please include the details of the issue in the form. If you have any other info you wish to add please add it to the 'extra information' section of the form.
Once we receive your booking request we will process it and get back to you confirm the time and date with you.
After confirming the booking, we will discuss any specific requirements for the visit or online session.
TECH SUPPORT FAQs
TECH SUPPORT FAQs
On-Site Tech Support (2)
Yes, on-site support incurs a hire fee or $79 per hour due to the Technician allowing for travel time. We push customers to Remote Support where possible as it is normally much quicker turn around, cheaper, and free to use the Remote Desktop Software we use.
You can schedule an appointment through our website via one of the Quote / Enquiry Forms, or by calling our support team.
Remote Tech Support (4)
Simply contact us to schedule a session. We’ll provide instructions for downloading the necessary software to facilitate remote access.
Yes, our technicians follow strict protocols to ensure your data privacy and security during the session.
Remote tech support allows technicians to access your computer or device over the internet to diagnose and resolve issues without needing to be physically present.
We can assist with software installations, troubleshooting, virus removal, and system optimizations, among other issues.
Tech Support (8)
Yes, on-site support incurs a hire fee or $79 per hour due to the Technician allowing for travel time. We push customers to Remote Support where possible as it is normally much quicker turn around, cheaper, and free to use the Remote Desktop Software we use.
You can reach our technical support team through our help desk, live chat, or by submitting a support ticket. We are here to assist you 24/7.
Simply contact us to schedule a session. We’ll provide instructions for downloading the necessary software to facilitate remote access.
You can schedule an appointment through our website via one of the Quote / Enquiry Forms, or by calling our support team.
Yes, our technicians follow strict protocols to ensure your data privacy and security during the session.
Remote tech support allows technicians to access your computer or device over the internet to diagnose and resolve issues without needing to be physically present.
First, check your internet connection and try accessing other websites. If your site is still down, contact our support team for assistance, and we’ll investigate the issue.
We can assist with software installations, troubleshooting, virus removal, and system optimizations, among other issues.
OUR LOCATION & CONTACT INFORMATION
Our base of operations is in Doreen, also known as the 'Lair of Nerds', with another office in Clyde North.
Map data © Google
Service Locations
Nationwide Remote Support: Available for remote tech support and web hosting across Australia.
On-Site Support: Available in Melbourne and the North Eastern Suburbs, including surrounding suburbs such as:
- Mernda
- Epping
- South Morang
- Doreen
- Greensborough
- Whittlesea
- Mill Park
Business hours
MONDAY - FRIDAY: 8AM - 10PM
SATURDAY: 12PM - 6PM
SUNDAY: 12PM - 3PM
After Hours Support: Available* (surcharges may apply, excluding pre-made appointments).
Contact information
📧 Email: info@nerdsnearyou.com.au🔗
📞Phone: 0401 930 872 🔗
Let’s Talk Tech!
Reach Out for Support or Service Inquiries
Whether you’re looking for tech support, a quote, or general inquiries, fill out the form below, and we’ll get back to you as soon as possible